Returns within 14 days

Conditions for return and refund

To be eligible for a return and refund, the following conditions must be met:

You have the right to withdraw from the contract within a period of 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Abberdaan 210, 1046 AB Amsterdam, the Netherlands, info@phonely.nl, Phone: 085-0161360) of your decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post, fax or email). You may use the attached model withdrawal form for this, but you are not obliged to. To meet the withdrawal deadline, it is sufficient to send your notice concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from the contract, we will reimburse all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. We will refund you using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any costs for such refund.

We may withhold reimbursement until we have received the goods back, or until you have demonstrated that you have returned the goods, whichever occurs first.

You must return or hand over the goods without delay, but in any case no later than 14 days after the day on which you notified us of your decision to withdraw from the contract. You are on time if you return the goods before the 14-day period has expired.

The direct costs of returning the goods are for your account.

You are only liable for any diminished value of the goods resulting from handling of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Questions about your return

If you have any questions about our return and refund policy, please do not hesitate to contact us by phone at 085-0161360 or by email at info@phonely.nl. We are here to help you and to ensure you have a positive shopping experience with us.

Appendix I – Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. * Delete as appropriate.)

You can email the completed form to info@phonely.nl or send it by post to the address below.

• To: Unity Trading B.V., trading as Phonely.nl, Abberdaan 210, 1046 AB Amsterdam, email: info@phonely.nl
• I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods: …
• Ordered on*/received on*: …
• Name of consumer(s): …
• Address of consumer(s): …
• Signature of consumer(s) (only if this form is notified on paper): …
• Date: …