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How we grade

Every device passes the same 40-point check before it earns a grade and a price.

The check

  • Full function test: screen, cameras, speakers, microphones, buttons, ports.
  • Battery health measurement and a full charge cycle.
  • Network, Wi-Fi, Bluetooth and GPS connectivity.
  • Factory reset and verification that the device is not locked or blacklisted.

The grades

  • Return deal — as new. Opened, tested, no visible wear.
  • Excellent — light wear that is invisible at arm's length.
  • Good — visible marks on the housing, screen free of scratches.

What is in the box

Unless the product page says otherwise, every device ships with a compatible charging cable and adapter. Original packaging is not guaranteed on return deals — we prioritise protective packaging over pretty boxes.

Still stuck?

Our support team answers within one working day.

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How we grade | Phonely