Returns & warranty
Fourteen days to change your mind. Twelve months of cover either way.
Returning an order
You have 14 days from delivery to send anything back, for any reason. Contact us with your order number and we email you the address to post it to. You arrange and pay for the return shipment yourself; we do not send a prepaid label. Once the item is back and checked, we refund the amount to your original payment method within 14 days.
What the warranty covers
- Twelve months on every device, counted from the delivery date.
- Hardware faults that are not caused by damage, water or third-party repairs.
- Battery capacity dropping below 80% within the warranty period.
How a warranty claim works
Send us the order number and a short description of the fault. We arrange collection, diagnose the device, and repair, replace or refund it — whichever is quickest.
