Payment policy
How you can pay at Phonely, how we handle refunds, and where to go with questions.
Accepted payment methods
- Visa
- Mastercard
- American Express
- Maestro
- Bancontact
Our payment policy
- Security: Our website is secured with an SSL certificate, so all your data and payments are fully secured.
- Processing time: After completing your purchase, your payment is processed in under 24 hours.
- Refunds: If you return a product, we will refund the amount to your credit or debit card within 7 working days.
- Declined transactions: In the event of a declined transaction, you will be asked to make the payment again or to use a different payment method.
- Currency conversion: If you make a payment in a currency other than EURO, exchange rate costs may be associated with your payment.
Questions about your payment
We hope you have a smooth and easy payment process in our webshop. If you still have questions, please feel free to contact us.
Business details
- Customer service: On working days from 09:00 - 17:00.
- Address: Abberdaan 210, 1046 AB Amsterdam
- Email: info@phonely.nl
- Phone: 085 - 016 1360
- Chamber of Commerce (KvK) number: 80337422
- VAT number: NL861636168B01
- IBAN: NL10INGB0008299160
- BIC: INGBNL2A
